Our Policies
COVID-19
We advise all clients to wear a mask open arrival and during the session. Notify us that you have arrived. Upon entry your temperature will be checked and you will be sanitised. Extra measures on disinfection of all tools, equipment, surfaces are done prior to the arrival of each client. Thank you.
DEPOSIT
ALL SERVICES REQUIRE A 50% DEPOSIT. YOUR APPOINTMENT WILL NOT BE CONFIRMED WITHOUT A PROOF OF PAYMENT OF YOUR DEPOSIT. Deposits should be paid 72hrs prior to the appointment. If not received your appointment will automatically be cancelled. We accept bank transfers/ card payments / you may pay at the location. Deposits are non-refundable. Only applicable if given 24hrs notice of cancellation. Thank you
LATENESS
Please be on time for your scheduled appointment to avoid any inconvenience for the next client. Clients are given 15 minutes grace period after which an additional $500 is added to your fee. If you miss this window your appointment will be automatically cancelled. We are pleased to reschedule your appointment for the next available date or time. Thank you
CANCELLATION
If you would like to cancel/reschedule/make changes to your appointment we are happy to assist. However, we ask that you are very considerate of our time and yours. Please to provide this notice 24hrs to 48hrs in advance. If less than 24hrs notice is given a rescheduling fee of 50% of all services booked will need to be paid before booking or receiving a new appointment. No shows are subjected to 50% cancellation fee of your booked service. Thank you
RESCHEDULING
If you missed your appointment or would like to reschedule for the second time there is an additional $1000 fee attached. This fee is also applicable if you are 30 minutes late and cannot be fit
into the schedule for that particular day. Thank you
REFUND
Our services and packages are non transferable, no refunds are allowed and no gift card exchanges are acceptable. All services, gift cards and past sales are final. Thank you
We advise all clients to wear a mask open arrival and during the session. Notify us that you have arrived. Upon entry your temperature will be checked and you will be sanitised. Extra measures on disinfection of all tools, equipment, surfaces are done prior to the arrival of each client. Thank you.
DEPOSIT
ALL SERVICES REQUIRE A 50% DEPOSIT. YOUR APPOINTMENT WILL NOT BE CONFIRMED WITHOUT A PROOF OF PAYMENT OF YOUR DEPOSIT. Deposits should be paid 72hrs prior to the appointment. If not received your appointment will automatically be cancelled. We accept bank transfers/ card payments / you may pay at the location. Deposits are non-refundable. Only applicable if given 24hrs notice of cancellation. Thank you
LATENESS
Please be on time for your scheduled appointment to avoid any inconvenience for the next client. Clients are given 15 minutes grace period after which an additional $500 is added to your fee. If you miss this window your appointment will be automatically cancelled. We are pleased to reschedule your appointment for the next available date or time. Thank you
CANCELLATION
If you would like to cancel/reschedule/make changes to your appointment we are happy to assist. However, we ask that you are very considerate of our time and yours. Please to provide this notice 24hrs to 48hrs in advance. If less than 24hrs notice is given a rescheduling fee of 50% of all services booked will need to be paid before booking or receiving a new appointment. No shows are subjected to 50% cancellation fee of your booked service. Thank you
RESCHEDULING
If you missed your appointment or would like to reschedule for the second time there is an additional $1000 fee attached. This fee is also applicable if you are 30 minutes late and cannot be fit
into the schedule for that particular day. Thank you
REFUND
Our services and packages are non transferable, no refunds are allowed and no gift card exchanges are acceptable. All services, gift cards and past sales are final. Thank you